Professional System Optimization Services
Our Professional System Optimization Services help customers maximize the performance of their systems. Field specialists constantly monitor and assess changes in the market. Orbotech’s R&D organization translates these recommendations into solutions that are integrated into our new and existing systems.
Available service packages for ensuring the highest functionality and reliability include:
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Ecology packages
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Security packages
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Long life packages
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Upgrade packages
Response Center
First-rate support is only a phone call away. Orbotech experts will answer your questions and solve problems fast.
Many service calls are closed over the phone. If a site visit is required, the Response Center experts will make sure that the local engineer arrives at your facility with a pre-determined problem analysis and any spare parts that are required.
On-Site Service
Local Orbotech engineers attend to all aspects of system performance on-site at your facility. This includes installations, preventive maintenance, hardware or software issues, as well as applications support.
Customer Training
Professional training for engineers and managers is offered through the Orbotech FPD Academy at our local facilities or your site. Initial training of your team is an integral part of each new system installation. Additional advanced courses are also available. All Orbotech instructors are fully knowledgeable and have field experience to help you maximize your equipment know-how.
Audits and Consulting
Full FAB process and technical audits as well as consulting services are available to help you get the most from your Orbotech solution, including methodical assessment of your equipment and operation to help fine-tune performance.
Software and ECOs
A unique ECO (Engineering Change Order) methodology is applied to ensure the highest quality solutions and smoothest deployment. New software version releases are provided on all current generation products to customers with a service contract.
Logistic HUBs
Localized HUBs interconnected to the Orbotech Global Logistical control program provide you with fast access to high usage and critical paths.
Technical Management
Our staff of technical experts analyzes system performance in production, including tracking up-time percentages, reliability figures, parts consumption and more. This team is a critical liaison between our R&D groups and customers for enhancing our current products and developing the next generation of products.
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Company Overview
